"...the little touches can really make a big difference in life"
-Matt Rose, Bonza Bike Tours
This week, we sat down with Matt from Bonza Bike Tours - hear his story evolve from a tour guide with them back in 2011 to now, more than 6 years later as their General Manager!
Hey Matt! So tell us a bit about how and why Bonza Bike Tours first started?
Bonza Bike Tours started because no Australian wanted to have anything to do with starting a Bike Tour company back in the early 2000's. Mike (owner) went in with his father and they built this company from the ground up. Starting in a very small space within the car park of the Opera House, they worked tirelessly to get their name out there. Having been in our current location at 30 Harrington Street, The Rocks since 2007, Bonza has now seen cycling become a genuine way to tour in Australia and has grown as a result.
You've been with Bonza Bike Tours for a while now, what has been one of your best memories working here?
I have had both happy and sad memories throughout my time here at Bonza. I worked as a tour guide from 2011 - 2015, then as Business Development Manager from 2015 - 2016 and now General Manager. Moving up through the years, I have met thousands of people and hopefully given all of them some happy memories to return home too. There is a standout memory for me however.
A few years ago I was on a tour with a young family and this little girl had been telling me throughout the entire tour that Cockatoos were her favourite animal in the world, however this was her last day and after 3 weeks in Australia she was still yet to see one. It was approaching the end of the tour as we were walking through the Botanical Gardens, and low and behold there were over a dozen Cockatoos sitting under a tree being fed. The smile on her face was one of pure joy. She dropped her bike and ran over to them. Now there was also a man feeding the birds and he could see that she was having a great time, so he gave her some food and told her to hold out her hand in a certain way. She did so and a cockatoo landed on her arm and sat there happily eating the food. After this the girl broke down with tears of joy and exclaimed that this was by far the best part of her trip to Australia. Made me realise how much the little touches can make a big difference in life and to really appreciate the good moments when you have them. I still recall that story with such joy to this day.
What are your thoughts on the increasing demand for personalised travel?
I think personalising your own holiday is a great concept. That said, travel agents do a great job and can be relied upon. I feel websites like Leezair is for people who like to take control of every aspect of their holiday experience.
Any advice you'd like to share?
Take advice from people, however, take bits from multiple people. Don't just use one person's advice and go off that solely. What works for one person may not work for others.
And finally your favourite quote to live by?
"Talking isn't doing. It is a kind of good deed to say well; and yet words are not deeds." -- Henry VIII